Everyone Wants to be a Hero: Creating a Donor Journey that Wins

Throughout history, the hero’s journey is a story told thousands of times, yet it never gets boring or old. It’s that archetypal journey that all protagonists go through and has been used to describe everyone from Jesus Christ and Odysseus to modern heroes like Luke...

Mail Delivery Challenges – How to Plan for the Uncontrollable

Welcome “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” – United States Postal Service motto Well, actually they do. Routinely. And with postal reform and cutbacks in processing...

Why don’t we practice what we teach?

This week, we all took time to express our thanks for our family, friends, health and other blessings. Many of us felt so much gratitude that we proclaimed it publicly to one another around the Thanksgiving dinner table, via text and on social media. Now, we will move...

“Free Gifts” vs. “Chum”

Marketers are infamous for picking up new phrases and buzzwords, but they are normally meant to beef up their story. If you have been around a while, you may remember: robust, vertically integrated, solution driven, synergistic, best-of-breed. But it’s one...
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